Returns
RETURNS & PROCESS:
You have 7 days from the date of delivery to lodge your return. Please allow 24-48 hours for your return to be approved.
Returned items must be in their original condition, unworn, unaltered, unwashed, and with all tags intact. Take caution when trying on garments, as we will not accept items that show makeup marks, stains, or carry any scents of perfume or body odor. If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost.
We offer refunds on items that were sold at the original price. All items with a discount of 20% or more are considered sale items and can only be returned for store credit or exchange. Made-to-order items are eligible for return only for store credit or exchange. Final sale items are not eligible for a refund, credit note, or exchange unless deemed faulty. Please note that faulty items do not include those that have already been worn.
The customer is responsible for return shipping expenses, unless the return is due to a product defect or an incorrect shipment. We recommend using a tracked method for safe delivery. If the package does not reach us safely, we will not be able to process the return.
The refund amount will be issued for the amount of the piece/s returned excluding the original shipping cost.
We do not accept return for any items purchased by store credit or product exchange.
Please do not return the package to the address on the waybill, that is not the return address and we will not be able to receive your parcel for return.
To complete your return, we require a receipt or proof of purchase send to our customer care team at hello@aensostudio.com.
CANCELLING OR AMENDING ORDERS:
In order to maintain a quick turnaround on order processing and shipping, once an order is placed, it cannot be cancelled or amended.
Any unwanted items after your order has been placed must be returned. Please note that the cost of this return has to be paid by the customer, unless the item is faulty.